Frenchie Interactive Snuffle Mat

At French Bulldog Store, our utmost priority is to ensure your satisfaction!

If you encounter any issues with your order, we are here to assist you. If you did not receive the product within the guaranteed time (60 days, excluding 2-5 day processing), you have the option to request a refund or reshipment. Similarly, if you received the wrong item, you can request a refund or a replacement. If, for any reason, you are not satisfied with the product you received, you may request a refund. In this case, please note that you must return the item at your expense, and the item must be unused.

Returning items is hassle-free. You have 14 days from the date of delivery to return the items if needed. To initiate the return process, simply contact us via email at info@frenchbulldog.store, and we will guide you through the necessary steps.

If you wish to cancel or modify your order, please act promptly. We process orders swiftly, usually within 12 hours. You have a 12-hour window after placing your order to send a cancellation or modification request to info@frenchbulldog.store. If the items have already been shipped, we kindly ask you to wait for delivery and return the items for a refund (excluding shipping costs).

It's essential to understand that certain circumstances may affect the refund process. We cannot guarantee a refund in the following cases:

Your order did not arrive due to factors within your control (e.g., providing the wrong shipping address).
Your order did not arrive due to exceptional circumstances outside the control of Frenchies World (e.g., customs clearance delays, natural disasters, etc.).
Other exceptional circumstances outside the control of frenchies.world.

To request a refund, please make sure to submit your refund request within 15 days after the guaranteed period for delivery (60 days) has expired. You can do this by sending an email to info@frenchbulldog.store.

Once your refund is approved, we will promptly process it, and the credit will be applied to your credit card or original method of payment within 14 days.

Please ensure that your shipping address is accurate to avoid any issues with lost or undelivered packages. We regret that we cannot be held liable for such instances.

Exchanges are also available if you wish to swap your product for a different size in clothing or any other valid reason. To initiate an exchange, please reach out to us first, and we will be more than happy to guide you through the process.

Lastly, please refrain from sending your purchase back to us unless we have authorized you to do so. This ensures that your return or exchange is processed smoothly.

For any questions or concerns, feel free to contact us anytime at info@frenchbulldog.store. Our dedicated customer support team is here to assist you promptly and efficiently.

Thank you for being a valued customer at French Bulldog Store! We look forward to serving you again soon.

Greetings from Frenchie Shop! We take pride in offering you products directly from our trusted producers, allowing us to bring you fantastic deals (up to -60% off)!

Wondering how your packages are shipped? Well, if they are from our US warehouse, we use reliable USPS services. For packages from our China warehouse, we utilize USPS or Yunexpress, depending on the product's weight and size.

Exciting news! We ship worldwide, with free shipping available to over 200 countries. However, there might be a few locations where we are unable to ship. Rest assured, if your location is affected, we'll reach out to you personally.

Regarding customs fees, please note that any applicable fees once the items are shipped are the responsibility of the recipient. By purchasing our products, you consent to the possibility of custom fees upon arrival in your country.

We know you're eager to know about shipping times. Here are our estimates:

United States: 7-21 Business days
Canada, Europe: 7-25 Business days
Australia, New Zealand: 10-15 Business days
Mexico, Central America, South America: 15-30 Business days

Please keep in mind that these estimates exclude our 2-5 day processing time.

For your convenience, we provide tracking information. As soon as your order ships, you'll receive an email containing your tracking details. If, for some reason, you don't receive tracking info within 5 days, please don't hesitate to contact us, and we'll be glad to assist you.

Worried about the tracking showing "no information available"? No need to fret. In some cases, it takes 2-5 business days for the system to update the tracking information. If it's been more than 5 business days and you still don't see any updates, reach out to us, and we'll be happy to look into it.

Occasionally, items in the same order might be sent in separate packages due to logistical reasons, even if you've chosen combined shipping. But don't worry, your entire order is on its way!

We understand that you may have more questions, and we're here to help! If you need any assistance or have further inquiries, please don't hesitate to contact us. Our friendly team is always ready to assist you.

A quick note: Since we work with various producers, if you've ordered multiple products, they might arrive in separate packages a few days apart. Don't worry; everything is coming your way!

Thank you for choosing Frenchie Shop. We truly value your business and look forward to serving you with more amazing products in the future. Happy shopping!

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://frenchies.world/ (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
-Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.